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Privacy Policy

1. Introduction

This Privacy Policy is designed to inform you about the collection, usage, disclosure, and management of your personal information when using our services, encompassing interactions with Jira and the storage of data in Amazon S3. By engaging with our services, you agree to the practices outlined in this policy.

2. Information We Collect

Personal Information:

When you use our services, we may collect personal details such as your name, email address, phone number, and address. This information is willingly provided through forms on our website, WhatsApp, or other communication channels. It is not mandatory to provide this information to engage with us. Some data is provided by the nature of the communication, for example, through the use of WhatsApp.

Automatically Collected Information:

We employ cookies and similar technologies to automatically gather information about your usage patterns. This includes IP addresses, browser types, and pages visited.

3. Use of Information

We process personal information for the following purposes:

4. Sharing of Information

We do not engage in the sale or trade of your personal information. However, we may share information with trusted third parties, such as our customer that we provide the service to, who assist in operating our services or conducting business. Jira and S3 integrations are upheld with secure measures, ensuring data protection in transit and at rest.

4.1 . Use of Images for Issue Resolution

In the course of utilising our services, including the capture and sharing of images related to municipal issues, it's important to note that these images may be used by the local council for the purpose of addressing and resolving reported issues. This may include, but is not limited to, images uploaded through our platform depicting municipal concerns, environmental issues, or infrastructure problems. By engaging with our services and contributing visual content, you acknowledge and grant consent for the local council to utilise these images for the explicit purpose of identifying, understanding, and remedying the reported issues within the municipal area. The usage of images by the council is solely intended for municipal problem-solving and resolution. We assure you that these images will not be shared or utilised for purposes unrelated to addressing reported concerns, and any usage will adhere to applicable data protection laws and regulations. Should you have any concerns or specific preferences regarding the usage of images, please feel free to contact us at local.municipal.report@gmail.com. We value transparency and your control over your data, and we are committed to addressing any inquiries or concerns you may have.

5. Security Measures

We employ reasonable security measures to safeguard your personal information. Jira and S3 integrations adhere to industry best practices for security. However, it's essential to note that no method of transmission over the internet or electronic storage is entirely secure.

6. Your Rights

You possess the right to access, correct, or delete your personal information. Additionally, you may opt-out of specific data processing activities. To exercise these rights, please contact us at local.municipal.report@gmail.com.

7. Data Storage and Retention

Personal information stored in Jira and S3 will be retained for the duration necessary to fulfill the purposes outlined in this Privacy Policy. We routinely review and update our data retention practices.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Substantial changes will be communicated to you. Please review this policy regularly.

9. Contact Information

For inquiries about this Privacy Policy or to exercise your rights, please contact us at local.municipal.report@gmail.com.

Privacy Policy Acknowledgment

This Privacy Policy governs the collection, usage, and disclosure of personal information within our services, including interactions with Jira and data storage in Amazon S3. Additionally, it is imperative to recognize that both Jira (Atlassian) and Amazon S3 (AWS) have their own privacy policies that apply to the respective platforms. Below, we elaborate on how data in Jira and S3 is also subject to the privacy policies of Atlassian and AWS.

1. Jira (Atlassian) Privacy Policy

As a user of Jira, you are subject to Atlassian's Privacy Policy. Atlassian is committed to protecting your privacy and handling your personal information responsibly. Their privacy policy outlines:

Please review Atlassian's Privacy Policy on their official website (Atlassian Privacy Policy) to understand how your data is managed within the Jira platform.

2. Amazon S3 (AWS) Privacy Policy

Data stored in Amazon S3 is subject to the AWS Customer Agreement and AWS Privacy Policy. Amazon S3 is designed to provide scalable, secure, and durable object storage in the cloud. Key aspects covered in the AWS Privacy Policy include:

To gain a comprehensive understanding of how AWS manages data privacy, refer to the AWS Privacy Policy on the official AWS website (AWS Privacy Policy).

3. Data Handling in Jira and S3

While our Privacy Policy addresses the overarching principles of data handling within our services, it's crucial to recognize that specific aspects of data processing, security, and compliance are governed by Atlassian and AWS policies.

Your engagement with Jira involves the collection and processing of data according to Atlassian's practices. Similarly, data stored in Amazon S3 is managed in accordance with AWS policies. We, as the service provider, work in conjunction with Atlassian and AWS to ensure the secure and responsible handling of your information.

By utilizing our services, including Jira and S3 integrations, you acknowledge and agree to comply with the privacy policies of Atlassian and AWS. It is recommended to regularly review the respective privacy policies to stay informed about any updates or changes made by Atlassian and AWS.

If you have specific inquiries or concerns regarding your data within Jira or S3, we encourage you to refer to the privacy policies of Atlassian and AWS or contact their respective support channels for assistance.

4. Personal Data processed for the following purposes and using the following services:

Analytics

Google Analytics (Universal Analytics) and Google Analytics (Universal Analytics) with anonymized IP Personal Data: Trackers; Usage Data

Google Analytics 4

Personal Data: number of Users; session statistics; Trackers; Usage Data

Google Analytics Granular location and device data collection

Personal Data: browser information; city; device information; number of Users; session statistics; Trackers; Usage Data

To gain a comprehensive understanding of how Google Analytics manages data privacy, refer to the Google Analytics Privacy Policy on the official Google Analytics website (Google Analytics Privacy Policy).